Rank Performance Graph OS Outage
hh:mm:ss
Failed
Req%
DNS Connect First
byte
Total
1 Rackspace Linux 0:00:00 0.000 0.531 0.010 0.023 0.023
2 Webair Linux 0:00:00 0.000 0.348 0.069 0.139 0.139
3 Hyve Managed Hosting Linux 0:00:00 0.000 0.186 0.074 0.149 0.149
4 Swishmail Linux 0:00:00 0.000 0.261 0.081 0.162 0.162
5 www.dinahosting.com Linux 0:00:00 0.000 0.318 0.093 0.186 0.186
6 Pair Networks Linux 0:00:00 0.000 0.370 0.095 0.189 0.189
7 Multacom Linux 0:00:00 0.000 0.429 0.116 0.233 0.234
8 www.choopa.com Linux 0:00:00 0.005 0.286 0.007 0.025 0.025
9 New York Internet (NYI) FreeBSD 0:00:00 0.005 0.580 0.056 0.112 0.112
10 Bigstep Linux 0:00:00 0.005 0.237 0.078 0.156 0.156

See full table

In September 2020 Rackspace had the most reliable hosting company site. The top seven hosting company sites each responded to all of Netcraft’s requests in September and were separated by average connection time. Rackspace offers managed dedicated and cloud hosting solutions and has appeared in the top 10 seven times so far in 2020.

Second place to fourth place is made up by Webair, Hyve Managed Hosting and Swishmail. Webair and Swishmail have appeared in the top 10 seven times in 2020 so far and Hyve has made six appearances. Webair provides a range of services including cloud management solutions and disaster recovery. Hyve is a fully managed UK based cloud hosting provider that offers colocation in 35 data centres across Europe, North and South America, Asia and Australia. Swishmail has now appeared in the top 10 for four consecutive months.

Dinahosting, Pair Networks and Multacom also responded to all of Netcraft’s requests in September.

Linux continues to be the most popular operating system of choice and dominated as it is used by nine of the top 10. New York Internet (NYI) uses FreeBSD, which celebrated its 26th birthday in June.

Netcraft measures and makes available the response times of around twenty leading hosting providers’ sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer’s point of view, the percentage of failed requests is more pertinent than outages on hosting companies’ own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.

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